Delivery Information
SHIPPING POLICY
How much time will the order take to be delivered?
We understand the importance of fast, efficient service and hence strive to deliver your orders in a timely manner. Moreover, we also believe in giving the perfect fit and pieces to our customers hence we would require a minimum of 7-15 Business days for delivery. All shipping will be carried out by our Courier Partner.
What payment methods do you accept?
The payment for your order is accepted through online transactions.
Are the prices inclusive of taxes?
The price of all the products are inclusive of all the taxes. The taxes are levied as per the government laws (bound to change as per the change in government tax laws).
Can the shipping address be changed?
Customers can modify the shipping address before the product has been packed. After the packing of the product is completed, no modification in the shipping address will be accepted.
INTERNATIONAL SHIPPING:
Do you accept orders from other countries?
Yes, we accept international orders across all countries.
What are the shipping costs for international orders?
For international orders (outside India), standard shipping charges of INR 3000 will be levied.
Is return possible on international orders?
No Exchange or return allowed after the product is delivered.
What additional costs are applicable on international shipping?
No Exchange or return allowed after the product is delivered
CANCELLATION POLICY
Once I place an order, can I cancel it?
Cancellation is not possible once the order is successfully placed.
How many cancellations are acceptable?
Multiple order cancellations by one customer will lead to their account being added to our blacklist.
EXCHANGE POLICY
Are the products refundable?
All products on the website are non-refundable.
Is size exchange possible?
As each piece is made to order, no return or exchange is possible
DAMAGED GOODS RETURN POLICY
What to do in case a damaged/defective order is received?
We closely inspect each product that goes out of our office. Nonetheless in case you receive a defective or damaged product, you must let us know within 7 days.
On what grounds can a damage product return request be filed?
No Exchange or return allowed
How will the exchange request be carried out?
Once we’ve received the package the order will stay in our inventory for one day for safety concerns. The order will be checked for damage and once approved, the exchange process will be initiated and the new order will be delivered to your address.
What are the shipping charges on the exchanged product?
No shipping charges will be levied on the exchanged product.
How many times can a product be exchanged?
The customer will only be allowed to exchange the product once.
What is the damage/defective product policy?
In a highly rare scenario, if you receive a damaged/defective product, contact us within 2 days of receiving the product on (email/number). Once the complaint is raised, please send us a picture of your damaged/defective product, picture of the label along with the description of the damage on payalzinal@gmail.com