Delivery Information

About Our Delivery and Shipping Services

We provide shipping within India and worldwide. We have tie-ups with leading logistics provider to handle your order in the best possible way and to ensure a safe and fast delivery to you.

Summary of Shipping Charges

 Please see below a list of the shipping charges that may be levied on your order placed with us, basis the delivery location and preferred mode of payment:

  • Shipping Charges for Delivery Within India
  • We provide free shipping within India for all orders. 
  • The option to pay for your order at the time of delivery (“Cash on Delivery”) is available only in selected pin codes within India, For all COD orders, we take partial upfront payment INR 500 (which is non-refundable) to prevent fake orders, balance amount to be paid at the time delivery. 
  • Shipping Charges for Delivery Outside India
  • We provide free shipping to international locations for all orders above USD 200. For orders with a total amount less than USD 200, we charge a nominal fee of ₹2000 (approximately USD 20) towards the shipping and handling charges.
  • Please note that the Cash on Delivery option is not available for orders being shipped to international locations outside India.

For your perusal, we have provided below a list of our top international shipping locations situated outside India:

United States Of America

European Union

UAE

Saudi Arabia

Australia

Netherlands

Canada

Belgium

Singapore

United Kingdom

Malaysia

Qatar

Hong Kong

Poland

Thailand

Indonesia

New Zealand

China

Kuwait

Sri Lanka

The above list is just indicative and we ship to most countries of the world.

Our Dispatch Policy:

We understand you are eagerly waiting for ordered styles to be delivered to you at the earliest. Our standard dispatch timelines range from between 1 – 2 weeks from the date of successful placement of your order. Our standard dispatch timeline takes into consideration such orders for which we may have to sometimes make a new piece based on your order. However, if your order is already available with us (Ready to ship- RTS) in the desired size, we dispatch it within 1- 2 working days from the date of successful placement of you order.

For custom made orders, please note that Pret pieces are typically shipped within 2 weeks, and for embellished products, it may take up to 3 weeks. We will share details about your orders from dispatch to delivery via email provided by you while placing the orders. 

Standard dispatch timeline for Ready to Ship products is 1-2 working days for both Domestic and International orders. In case of an International order, consisting of made to order products as well as ready to ship products, then the order will be dispatched in a single shipment and dispatch timeline of made to order product will be applicable.

Once the order is dispatched, it normally takes 1 – 3 business days depending on the pin code for delivery within India and 2 – 5 business days for deliveries outside India. Unforeseen circumstances on our logistics provider’s end may sometimes cause delays, however, please be rest assured that our customer service team will be working very closely with the logistics provider to get your orders delivered at the earliest. You can also contact us at zipbypayalzinal@gmail.com or WhatsApp us at our customer care number +91-9978620994 for any queries related to your order and shipping.

Customs and Import Duties Information on International Shipments:

Your order may be subject to import duties that are levied once the package reaches the destination country. An additional charge towards import, customs and taxes may be levied by the custom authorities, and the same shall be borne by you. Please note that ZIP by Payal & Zinal has no control over these charges and cannot predict what they may be in actual. Customs policies vary widely from country to country, and we recommend contacting the local customs office or their website for further information. Additionally, when ordering from www. zipbypayalzinal.com website you are considered the importer on record and must comply with all laws and regulations of the country in which you are ordering the goods. ZIP by Payal & Zinal is not responsible for any delays caused by destination custom clearance processes. We are unable to redirect orders once items have been dispatched. If the international parcel is refused or rejected at the delivery destination due to non-payment of customs duties, taxes, or import charges, the order will be destroyed or otherwise disposed of by the carrier or customs authorities, and ZIP by Payal & Zinal shall not be liable for any refund, replacement, or compensation for such order.

Return and Exchange Policy

We want you to love what you ordered, but if something isn't right, let us know. We'll give you an exchange on that piece in a different size. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging with original tags, for an exchange, within 7 days from the date on which these goods are delivered. Once received, the customer care team will see if all conditions are met, your credit/exchange would be processed.

Please note:

1)      Products once delivered cannot be returned. It can only be exchanged for another product or store credit.

2)      In case of an exchange, replacement orders for RTS products selected from the RTS section will be dispatched within 24 hours. If the selected replacement product is not from the RTS section, dispatch will follow the timeline mentioned on the product page.

3)      Items will be considered for store credit/exchange only if it is unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care department in the event of any Goods/products are delivered without tags.

4)      Where provided, belts and any designer packaging such as muslin bags, should be included with your return

5)      All custom-made orders are non-returnable and cannot be exchanged as well.

6)      No Exchanges on discounted merchandise.

7)      Returns/Refunds would only be accepted if goods received are defective, spurious, not as advertised/agreed upon or delivered later than stated delivery date. 

 Exchange in India 

Step 1

To return an item, the customer must write to us at zipbypayalzinal@gmail.com, Alternatively, the customer may call/WhatsApp us at our customer care number +91-9978620994, within 7 days of delivery of the shipment.

Step 2

Please await a mail confirmation from our end for initiating the return. We will try to arrange for a pick-up through our courier partner. Just in case, their service is unavailable at your address, we request to self-ship it at our address.

Exchange Outside India

Unfortunately, at this moment, we do not permit any returns or exchanges for international orders, unless the product is damaged or defective, or if merchandise delivered is different from what you had ordered.

In an exceptional case to case basis, if a customer can facilitate the return of goods in India, an address from where a pickup can be arranged through our courier partner, within 90 days from merchandise delivery, we are happy to facilitate an exchange for the customer. Shipping charges may be applicable in case, exchanged merchandise requires International shipping

Other terms and conditions

In case you are not reachable, or you do not accept the delivery of the products when attempted by us, we reserve the right to cancel your order in our sole discretion. Any amount to be refunded subsequent to such cancellation shall only be processed post deduction of the shipping and delivery charges borne by us.

Further, you acknowledge and accept that the title and risk of all products ordered by you and delivered to you shall pass on to you upon your receipt of the delivery thereof.